Automate Customer Tags Based on Activity
closed
Quenten Durbin
For example, tagging dead leads if they have not opened an email within X Days / Months and setting up a workflow to move them to a different campaign with a different autoresponder, and if they were to re-engage at a later point, they would consider a new lead.
( Based on "The Machine")
Canny AI
Merged in a post:
Tagging System for Unopened Emails
or maoz
I propose adding an option to automatically tag users who don’t open emails after a set number of attempts. This would help marketers quickly identify inactive subscribers and take actions like pausing emails or targeting them with re-engagement campaigns.
By focusing on active users, this feature would improve deliverability, protect sender reputation, and boost overall campaign performance. Simple, efficient, and effective!
D
David Lamoureux (Product Support Analyst)
closed
Hey Quenten Durbin, thank you for your feedback! It seems that this feature request is already done and working in our system.
This can be done by creating a workflow to hold for a certain number of time, and then search for recent customer activity.
Video walkthrough: https://www.loom.com/share/8d17e0e2a30b45c0a6ef65cbe99156f3?sid=eefdfe0a-bfa7-4963-8fb7-7fcd8ebec150
If you have any questions about this please reach out to our support team for help. Thank you for your cooperation and understanding.