Be able to change undeliverable
Gene Monterastelli
I have a client who's inbox was full, therefore an email bounced. The system marked them as "undeliverable" which mean I can never email them from the system ever again.
They can't even receive magic links, so they don't have access to any of their purchased content. This customer is disappointed, has stopped showing up to live events and I fear the relationship is broken.
I would love to be able to be able to change the undeliverable status OR be able to petition to have it changed from inside the system
D
David Lamoureux (Product Support Analyst)
Merged in a post:
Able to change Undeliverable Contact Status
Lia Martinez Riveira
If a contact has an undeliverable status, if you edit the email you should be able to make it as you just added it. Instead of loosing all the info, activity or shopping history it might has. Maybe a re-test or something similar.
Marco Scabia
This is extremely important and urgent. There needs to be a way to manually re-enable a contact that was marked as undeliverable.
I have a customer who purchased a €2000 product. Then she temporarily had their inbox full and was marked as undeliverable by CF 2.0. Now she’s not receiving any of the emails that are related to the product that she purchased. She is, obviously, very annoyed.
I asked support, and they told me to GDPR-delete the contact and to recreate it. However that doesn’t solve the issue.
If I delete and re-create the contact I loose all the history of the contact. I would have to manually re-assign all the tags. And also re-assign all the products she had purchased.
Also, my contact is in the middle of a few workflows. How am I supposed to drop the newly re-created contact in the middle of the same workflows, replicating the same workflow stage where the old contact was?
And even more importantly: what if the contact has a recurring payment going on? If I delete the contact I would loose all of their future payments.
Can you please just add a way to manually re-enable a contact, when we determine that the email bounce that generated the “Undeliverable” flag was just a temporary issue?
D
David Lamoureux (Product Support Analyst)
Hey Gene Monterastelli Thank you for your feedback and adding this request. I'm sorry you are experiencing this issue. That's a great suggestion, however. We'll be sure to keep this open for our dev team for review.
In the meantime, our tech support team may be able to help you with this. To ensure you receive the assistance you need, I'll promptly forward your message to our dedicated support team, who will be in touch with you shortly.
Christian Colombo
David Lamoureux (Product Support Analyst) Hello David, I’m having the same issue and the current support rep. is taking to much time to rely. Is it possible to remove the GDPR in bulk for multiple contacts? If this is not possible what about I create new clickfunnel account and import the email list there? In that case everything should work? Please message me at theopsconsultant@gmail.com